I just bought a Stihl chainsaw at Savoy. I was just going to buy a cheap one from a box store. I don't need a chain saw on a regular basis but my wife suggested I check out Savoy. After reading the1 star review from Gary Bonner (who walked under a ladder while someone was working from it), and Dave Turner, the owner's excellent response, I decided that if there was any way I could afford it I would buy from Dave and Savoy.
The place was crowded but my wait was short and I got a Stihl for less than a bargain brand from a hardware chain store (on sale for $90 off the list of $289). I also bought some gardening tools for my wife and plan to go back when I need a new lawn mower. The sales rep, Britta, was great... helpful, friendly and knowledgeable. She had the mechanic install the blade and chain, oil and lube, start it and adjust the carb. (The shop and repair facilities looked top notch) She even held the door for me on the way out!
I was going to tell Dave why I was buying from his place but he was busy helping customers on the Saturday of the May long weekend. Britta promised to let him know. That's the kind of place they have there... top quality equipment and tools, great staff and service, very reasonable prices and an owner who is hands on and genuinely cares about every aspect of his business.
As for Gary Bonner who was upset for being warned .... didn't your mom ever tell you not to walk under ladders?
For Dave Turner... you showed remarkable restraint with your well thought out and reasonable response. Keep up the good work. I will be back!
Woody Axelrod